Question

I never thought I would have a life-changing experience at Wal-Mart.

Although my thoughts were only on speed, the checkout line I was standing in wasn't moving as quickly as I wanted, and I glanced toward the cashier.

There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he's an old guy!

For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, "How's it going?" But he did something different--he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.

I thought it was odd. I has grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back. I could say, "I just found out I have six months to live," and someone would reply, "Have a great day!"

But that wasn't the end.

He gave them the change, walked around the counter, and extended his right hand in an act of friendship. He looked the customers in the eyes. "I sure want to thank you for shopping here today," he told them. "You have a great day. Bye-bye."

The looks on the faces of the customers were priceless. There were smiles and some sheepish grins. All had been touched by his simple gesture--and in a place they never expected. They would gather their things and walk out, smiling.

Of course, he did the same to me and I got to know his name--Marty.

Who was that guy? It was as if Sam Walton had come back from the dead and invaded this old guy's body.

 I had never walked away from that shop feeling like that.

1.What was most customers' reaction to Marty's behavior?

A. They thought it priceless.

B. They thought it awful and odd.

C. They felt somewhat offended.

D. They were in some way moved.

2.The checkout line the writer was standing in moved slower than expected because______

A. the cashier did more than scanning the items

B. the cashier couldn't work as fast as others

C. there were some big purchases

D. the writer was not patient enough

3.What can we infer about Sam Walton?

A. He might be Marty's father or grandfather.

B. He might have died while working in the market.

C. He might be friendly and devoted to Wal-Mart.

D. He might have come back from the dead once before.

4.According to the writer, when common people ask you "How's it going?"

A. they are just practicing their conversation ability

B. they are inquiring about your private information

C. they don't expect to hear any negative answers

D. they don't really care what you may answer

5.What does the writer intend to express through the text?

A. Our everyday life is always full of surprises.

B. Being different is a good way of doing business.

C. A little positive action can make a big difference.

D. Most customers enjoy being treated this way.

 

Answer 1

【答案】

 

1.D

2.A

3.C

4.D

5.C

【解析】

試題解析：文章主要講了作者在超市購物市看到七十多歲的收銀員對顧客的熱情服務，而對自己的人生的感悟和改變。

1.細節理解題。根據倒數第四段All had been touched by his simple gesture--and in a place they never expected.所有人都被他簡單的動作感動了，所以D正確。

2.細節理解題。根據第四段But he did something different--he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.但是他做了一個不同的動作，事實上他聽人們說的話并且回應人們說話，還加入了簡短的對話，所以A正確。

3.細節推理題。通讀全文可以從他對顧客的熱情知道：他是一個友好的人，忠于自己的崗位。所以C正確。

4.細節理解題。根據第五段I has grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back我已經變得習慣于人們出于機械式的問我過的怎么樣，過一會你根本不需要考慮而只是給以含糊的回答，所以D正確。

5.主旨大意題。文章開頭提到了I never thought I would have a life-changing experience at Wal-Mart.作者在沃爾瑪有改變一生的經歷，而下文All had been touched by his simple gestur所有人都被他簡單的動作所感動，所以C正確。

考點：考查人生百味類短文閱讀。